Support Bundles

You can use Data Collector to generate a support bundle. A support bundle is a ZIP file that includes Data Collector logs, environment and configuration information, pipeline JSON files, resource files, and pipeline snapshots. You upload the generated file to the StreamSets support team so that we can use the information to troubleshoot your support tickets. Or, you can download the generated file and then send the file to another StreamSets community member.

Data Collector uses several generators to create a support bundle. Each generator bundles different types of information. You can choose to use all or some of the generators.

Each generator automatically redacts all passwords entered in pipelines, configuration files, or resource files. The generators replace all passwords with the text "REDACTED" in the generated files. You can customize the generators to redact other sensitive information, such as machine names or usernames.

Before uploading a generated ZIP file to support, we recommend verifying that the file does not include any other sensitive information that you do not want to share.